Managed Services

Technology Partners

Interlink doesn't build from scratch — we integrate best-in-class technologies and manage them end-to-end so you don't have to. Every partner in our stack was chosen for reliability, enterprise capability, and long-term support.

3CX
VoIP Platform

3CX

Cloud VoIP & Unified Communications

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Interlink's hosted Cloud PBX is the foundation of every customer's voice service — an enterprise-grade, software-based phone system trusted by hundreds of thousands of businesses worldwide. Interlink deploys and fully manages this platform for every customer, handling everything from initial design and number porting to ongoing updates and white-glove support.

Unlimited extensions with no per-seat licensing complexity
Built-in video conferencing, live chat, and mobile apps
CRM integrations with Salesforce, HubSpot, Zoho, and more
Advanced call queues, IVR, ring groups, and call recording
Web-based management console with real-time presence
Microsoft Teams Direct Routing compatible
Grafana
Analytics

Grafana

Observability & Reporting

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Interlink uses Grafana to power its Advanced Reporting platform, giving customers live visibility into their telecom and network performance. Purpose-built dashboards surface call volume, queue health, SLA metrics, bandwidth utilization, and security event timelines — all in a single pane of glass.

Real-time call center KPI dashboards with live queue stats
Network performance and uptime monitoring at a glance
Customizable alert thresholds with email and SMS notifications
Historical trend analysis for capacity planning
Role-based dashboard access for managers and executives
Embedded reporting available directly in the Interlink portal
ThreatLocker
Security

ThreatLocker®

Zero Trust Endpoint Security

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ThreatLocker® is the cornerstone of Interlink's Managed Endpoint Security offering. As an authorized ThreatLocker partner, Interlink deploys and manages ThreatLocker's Zero Trust platform across all customer endpoints — blocking ransomware, unauthorized software, and insider threats by default.

Application Allowlisting stops unknown software from executing
Ringfencing™ isolates applications to prevent lateral movement
Storage Control restricts access to USB drives and file paths
Network Control enforces outbound connection policies per app
Elevation Control removes the need for local admin rights
ThreatLocker Detect for behavior-based threat response
Bicom Systems
Infrastructure

Bicom Systems

Telecom Software Infrastructure

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Bicom Systems provides enterprise-grade telecom software that underpins portions of Interlink's hosted communications stack. Their PBXware platform is one of the most feature-rich unified communications platforms in the industry, enabling Interlink to support complex multi-site deployments and carrier-grade reliability.

Multi-tenant PBXware platform for enterprise and SMB customers
Built-in call center, conferencing, and fax capabilities
WebRTC softphone support for browser-based calling
Carrier-grade SIP trunking with built-in failover
Comprehensive CDR and reporting engine
API-first architecture for deep integrations
Integration

Microsoft

Productivity & Cloud Integration

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Interlink's platform integrates deeply with the Microsoft ecosystem. From Microsoft 365 and Teams Direct Routing to Azure-hosted infrastructure and Active Directory authentication, Interlink ensures its VoIP and security services complement — not compete with — the tools businesses already rely on.

Microsoft Teams Direct Routing via Interlink for PSTN calling
Active Directory and Azure AD SSO for user provisioning
Microsoft 365 contacts sync with Interlink click-to-call
Calendar and presence integration with Teams and Outlook
Azure cloud infrastructure for hosted PBX deployments
Intune-compatible endpoint management alongside ThreatLocker
Grandstream
Hardware

Grandstream

IP Communication Hardware

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Grandstream offers Interlink customers a cost-effective and versatile alternative hardware line. From professional desktop IP phones to analog telephone adapters (ATAs) for legacy fax lines, Grandstream's broad portfolio ensures Interlink can equip any workspace — regardless of existing infrastructure.

Wide range of desktop, conference, and wall-mount IP phones
ATAs for connecting legacy analog devices to VoIP
Video desktop phones for face-to-face communication
Auto-provisioned via Interlink's hosted configuration server
Durable build quality with enterprise security features
Support for G.722 HD audio and multiple SIP accounts
Documo
eFax

Documo

Cloud Fax & Document Services

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Documo is Interlink's cloud fax platform partner, powering our HIPAA-compliant eFax service. Documo provides enterprise-grade digital fax infrastructure — enabling businesses to send, receive, and manage faxes entirely in the cloud without a physical fax machine or phone line.

HIPAA-compliant cloud fax with built-in audit trails
Send and receive faxes via email, web portal, or API
Individual fax numbers per user or department
Real-time delivery confirmation on every transmission
100+ countries supported at flat-rate international pricing
Seamlessly integrated into Interlink's managed eFax service
Fanvil
Hardware

Fanvil

Professional VoIP Hardware

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Fanvil rounds out Interlink's hardware portfolio with professional-grade IP phones and specialized communication devices. Their lineup includes compact office phones, hotel room phones, and IP intercoms — making them the go-to choice for hospitality, multi-dwelling units, and space-constrained deployments.

Compact and slim IP phones ideal for open office layouts
Hospitality phones with custom branding and programming keys
IP door phones and intercoms for building entry control
Auto-provisioned via Interlink's central management platform
Wide codec support including Opus, G.722, and G.729
PoE powered with integrated switch ports on select models

Ready to see the stack in action?

Interlink manages all of these platforms for you — one vendor, one point of contact, one monthly invoice.