All customers receive
Enterprise features, white glove management, and on-going support.
Multi-level auto attendant
Multiple departments or multiple office locations we have you covered with customized menu options, messaging and call-routing.
SMS Text
Send text messages to your customers with your business phone number. Perfect for appointment confirmations or quick and easy conversations.
Hunt Groups
Never miss a call by forwarding customer calls to the next person after a set number of rings.
After-hours rollover message
Auto rollover to after-hours messaging after business hours so your customers can leave a message.
Call Queuing
Place calls in a queue so your customers don't have to call back. Play custom messaging and music while they wait on hold.
End-User Support
Interlink's support team is an extension of your help desk team. We support your end-users so you can focus on running your business.
50+ more inclusive features
Voicemail to Email
Check your voicemail right in your email. Forward voicemails to anyone by email with a few clicks.
Call Reporting
Create and auto generate call reports to check your staff's productivity. Plan for peak hours by analyzing your busiest call times.
Custom Setup & Training
All Interlink customers receive custom onboarding, keep their same number and are assigned a project team to design their phone environment and call routing. Ongoing Training is inclusive.
Interlink's End-to-End VoIP Onboarding Lifecycle
Design
Test
Plan
Migration
Support
Stage 1: VoIP Design
We evaluate your existing phone system, call flows, users, locations, and network readiness to design a secure, scalable cloud VoIP architecture optimized for call quality, reliability, compliance, and future growth.
Stage 2: Implementation Planning & Cutover Strategy
A detailed VoIP implementation plan is developed, including timelines, number porting strategy, hardware provisioning, user onboarding, training, and rollback procedures to ensure a low-risk deployment.
Stage 3: VoIP Testing & Quality Validation
We perform comprehensive VoIP testing—including call quality, routing, failover, E911, voicemail, mobile and softphone validation—to ensure the system performs correctly before going live.
Stage 5: Managed VoIP Monitoring, Support & Optimization
Post-deployment, we provide proactive VoIP monitoring, ongoing management, user support, system optimization, and continuous improvements to maintain performance and reliability.
Stage 4: VoIP Migration & Go-Live Execution
Users, phone numbers, extensions, call flows, and devices are migrated using a phased or scheduled cutover approach to minimize downtime and ensure uninterrupted business operations.
