Your Phone System,
Now Intelligently Automated.
Interlink's AI-powered cloud VoIP brings enterprise AI to your business phone system — answering calls around the clock, transcribing every conversation, summarizing calls automatically, and giving managers real-time insight into how every call goes.
Six AI Features. One Phone System.
Everything is built into Interlink — no third-party bolt-ons, no separate dashboards, no additional software to manage.
AI Receptionist
An OpenAI-powered virtual receptionist that answers every call, understands what callers need in plain language, and routes them instantly — 24 hours a day.
Call Transcription
Every call and voicemail converted to searchable, timestamped text in real time. Know exactly who said what without ever listening to a recording.
AI Call Summaries
Concise, automatic summaries generated after every call. Review what happened in 10 seconds instead of replaying a 10-minute recording.
Sentiment Analytics
Real-time mood analysis across every queue, agent, and call. Spot frustrated callers, identify coaching opportunities, and track service trends.
Voicemail Transcription
Voicemails land in your inbox as readable text alongside the audio file. Respond faster, prioritize urgent messages, and never miss a lead.
Multilingual Support
The AI Receptionist understands and responds in multiple languages — English, Spanish, Greek, and more — so every caller feels at home.
Never miss a call.
Never hire a night-shift receptionist.
The Interlink AI Receptionist — powered by OpenAI — greets every caller by name, understands what they need in plain conversational language, and connects them to the right person in seconds. It doesn't read from a rigid script. It listens, comprehends, and responds naturally — the same way your best employee does, just without the lunch breaks or vacation days.
- Answers instantly — no hold music, no 'press 1 to continue' menus
- Understands intent in plain language, no matter how a caller phrases their request
- Available 24/7/365 with zero sick days, holidays, or after-hours gaps
- Intelligently filters spam and robocalls before they reach your team
- Hands off complex or sensitive cases to the right human agent without friction
- Greets callers in their language with a choice of voice, accent, and tone
AI Receptionist
● Online 24/7
AGENT · 00:00:08
"Thank you for calling Interlink, this is Sarah."
CALLER · 00:00:12
"Hi Sarah, we're having an issue with our phones dropping calls."
AGENT · 00:00:19
"I can help with that. Can I get your account number?"
✦ AI SUMMARY
Customer reported intermittent call drops. Agent confirmed account and escalated to Tier 2 support. Follow-up scheduled for Friday 10am.
Every word captured.
Every call summarized.
Interlink AI transcribes every call — capturing each speaker separately, with precise timestamps. After the call ends, AI generates a concise summary automatically. No more listening back to recordings. No more guessing what was agreed. Every interaction is documented, searchable, and ready to share.
- Speaker diarization identifies exactly who said what — agent vs. caller — with timestamps
- Full-text search across every call: find any word spoken across your entire call history
- AI summaries distill each call into a 3–5 sentence recap automatically
- Works across live calls, recorded calls, and voicemail in the same interface
- Choice of transcription engine: Interlink native AI, OpenAI Whisper, or Google Speech-to-Text
- Transcripts visible directly in Interlink apps — no separate portal or export needed
See how every call
actually went.
Traditional call reporting tells you how long calls were and how many were answered. AI analytics tell you how customers felt. Interlink overlays real-time sentiment scoring on every call log, queue, and agent report — so you know not just what happened, but how it landed.
- Instant mood analysis across all queues, agents, and ring groups in a single view
- AI-enhanced call reports overlay sentiment trends on top of standard call logs
- Identify your highest-performing agents and replicate what they do differently
- Spot patterns — recurring complaints, peak frustration windows, common drop-off points
- Track sentiment per department so support, sales, and billing are measured independently
- Alerts flag negative sentiment spikes in real time so supervisors can intervene
AI Sentiment Dashboard
Read your voicemails.
React in seconds.
Every voicemail is transcribed by AI and delivered to your inbox as readable text alongside the audio file. Scan 10 voicemails in the time it takes to listen to one. Prioritize urgent callbacks without ever pressing play.
9:02 AM · Transcribed by AI
Hi, this is Mark from Pacific Builders — we're ready to move forward with the 50-seat upgrade and wanted to...…
9:47 AM · Transcribed by AI
Just checking in on the support ticket I opened last Thursday. It's still not resolved and we're losing...…
11:15 AM · Transcribed by AI
Hey, it's Jenna. Everything looks great — we're happy with the setup. Just had a quick question about...…
Why get Interlink AI through Interlink?
Interlink is the platform. We're the team that deploys it, configures it, and keeps it running — so you get all the AI features without any of the complexity.
Fully managed setup
We configure your AI Receptionist, transcription engines, and analytics from day one. You don't touch a setting.
US-based support
Real engineers who know your system answer your calls — not a chatbot reading from a knowledge base.
Ongoing optimization
As your team grows and call patterns change, we tune the AI routing rules and sentiment thresholds to stay accurate.